stephennmm

iTrader: (1)

Hey guys I bought a spoiler from hawks third gen and it isn't a good story. I have the full emails back and fourth with them and plenty of pics that I can post when I have time to try to get my computer to work. But basically I purchased the spoiler when I got my tax return. It took them a few weeks to make it and ship it. I want to say it was almost 3weeks from time of purchase. It was frieght with aacooper. The latest they could deliver was about 30 min befor I could get out of work. So I had a family member home to get it. They signed for it and then the guy brought it up to the house. Box looked good with no real visable damage. I ended up getting out early and made it home about ten min after delivery. As soon as I got home I opened the box and found a poorly packaged wing that had a big chip out of the corner and multiple little nicks on the edge on the rear of the wing. It was also separated about 1/3 around the wing where you could look inside. So within 15min of delivery I already notified hawks and the gave me the number to the shipping company for a claim. I took multiple pics and sent them to both of them and the following day the shipping company sent a rep to inspect the spoiler. After the did there long process about 2 months later I got a letter saying they determined it was damaged befor shipping. I notified hawks and emailed back and fourth with them and they said they would talk to their rep for shipping. I gave them a bit of time and asked them what happens if they still say if wasn't their fault and hawks said the best thing they can do is give me a new one at 'cost' which was 300 dollars and they sell them for 400. It is the ws6 wing if your wondering which one. They continued to tell me it was my fault for not inspecting befor signing that it was delivered. So now basically I am stuck with a wing that cost me 500 dollars to get and now have to pay to have it fixed. So beware of them they will not stand always stand behind they're product and poor shipping. They claim the two small pieces of bubble wrap folded in half and placed under the sharp corners of the wing and a piece of rolled up paper in the center of the box leaving the wing against the box all the way around is good enough to ship to Australia with no damage. So I hope you guys have better luck with them then i did because I always heard they were good and treated customers right. I guess I was just the unlucky one they didn't. Thanks stephen

pearl_iroc

thats really sucks bro. When I ordered my 5 inch spoiler I guess I was really lucky cuz that thing was packed tight. It really sucks though that your the one stuck out of pocket.

3GZJerry

iTrader: (2)

Stephen if I was u I would file a claim with my credit/debit card company. Ur bank will always take ur side over there's. then they might work with u if they get a charge back.

UnderCover89TBI

iTrader: (25)

yeah if you paid by credit card file a claim. but it seems like it has been a few months already so IDK what will happen. my 5 inch spoiler came packaged great too.

stephennmm

iTrader: (1)

Ya I has been I think about 4 to 5 months I've been trying to get it resolved. So I'm really out of options I just wanted to warn everyone on here. If I knew how to post pics here I would but I don't see how on my phone.

s10sbc350

Im not sure if there is a limit on the time you can file a claim with your credit card, but if you have the tracking label then i would think the amount of delivery time just helps your case even more, so just saying it's worth a shot trying it.

EDIT: just read the middle part about how you messaged them back and forth for awhile after it arrived, so if you still have the messages maybe they could help you out still, or if it has only been awhile then it might still work lol.

hawksthirdgen

Hi Stephen,
I do apologize for the trouble you had with the shipping , please understand our shipping times stay updated with our customers as I am sure it was with you .

For the damage we always explain to our customers to inspect the part and box BEFORE it is signed for as well as there is a label on the box stating to do so none the less there are times when they are handled poorly resulting in concealed damages, example the box has stickers stating to stay upright, IF the box is flipped it can damage the part ,we have actually had our freight reps agree to packaging and have had several meetings on what to do with damages that slightly do occure, with that being said things still happen from time to time,the freight company at times will not pay once the item has been signed for clear, what I try to do in these cases is work with the customer and our personal freight rep to try to get what we can done for the customer even if it is to help repair the part.

I would like to see pics and email that you have to see if we should have handled the situation differently although it was signed free and clear. Please understand our customers satisfaction comes foremost but there are rules that we have to follow as well so sometimes things do not happen as fast as I even want them to. IF you would be so kind to forward the info you have to me personally I will look into it .
Remember I do want you to feel like you were treated fair and hopefully be a return customer and i look forward to speaking with you .

Sincerely,
Bruce Hawkins
www.hawksthirdgenparts.com
bruce@hawksthirdgenparts.com

1991Formula350

Sorry to hear and feel for you but I've bought a bunch of stuff from them and never had a problem! Even had ups damage a Ronal R15 rim they replaced it very fast with no questions asked. Andy

plum92_camaro

i had a similar situation, it was only a used $10 door lock plate but the first one one very scratched, looked terrible. i was pretty mad they would sell a part like that even if it was "used". Ray Charles could see the damage was from a ring or something the owner of the car it came out of wore. they sent me a new one, it broke in shipping. they sent me a third one and it was perfect. I called to tell them they forgot to send return shipping and they told me to hang on to them they claimed them to the parcel company and the parcel company would contact me. Yes they got me the right part, but the fact they sent me a complete POS the first time and in the end denied that they would sell a part like that, it must have been damaged in shipping has left a bad taste in my mouth. It just wasn't honest service. I sure won't be buying any USED LS1/t56 combos from them now. I'll find a more trustworthy source.

hawksthirdgen

Hi,
I apologize for the issue with the switch , maybe the way we should have worded it is that we would have not KNOWINGLY sent out a switch that was damaged. Please keep in mind we run a business to have continued customer loyalty

Don't you think we can ATLEAST get a positive comment considering we 100% took care of the issues no problem ( as was the right thing to do ) and we will continue to give our customer satisfaction in service.

I really have a hard time understanding how a simple mistake can be made taken care of repeated times at no cost to the customer until they are satisfied 100% and you still end up with negative feedback and losing the customer in the end!

Did we really do something to lose your business ??
What could we even do fair to change your mind??

Sincerely ,
Bruce Hawkins
www.hawksthirdgenparts.com
bruce@hawksthirdgenparts.com

Stonehenge

iTrader: (3)

[QUOTE what I try to do in these cases is work with the customer and our personal freight rep to try to get what we can done for the customer even if it is to help repair the part.
[/QUOTE]

it doesn't appear from the email that this is the case.. We should always consider what our fellow 3rdgener's go thru BEFORE ordering from one of these companies.. Most of these companies forget WE HAVE A CHOICE WHERE TO SHOP.. I'll never buy anything from Hawks because this isn't the first email like this that I've read. I'd rather get my stuff from a salvage yard.. this is obvious HAWKS fault for not packaging it right, the Shipping Co. for not taking great care in transporting it, Hawks for not helping the customer from the very beginning.

NOTE TO COMPANIES THAT SELL US PRODUCTS - you only get one chance to do it right.. Thanks for the heads up

Stone

hawksthirdgen

it doesn't appear from the email that this is the case.. We should always consider what our fellow 3rdgener's go thru BEFORE ordering from one of these companies.. Most of these companies forget WE HAVE A CHOICE WHERE TO SHOP.. I'll never buy anything from Hawks because this isn't the first email like this that I've read. I'd rather get my stuff from a salvage yard.. this is obvious HAWKS fault for not packaging it right, the Shipping Co. for not taking great care in transporting it, Hawks for not helping the customer from the very beginning.

NOTE TO COMPANIES THAT SELL US PRODUCTS - you only get one chance to do it right.. Thanks for the heads up

Stone[/QUOTE]
Hi,
I completely understand you always have a choice , that is why I say we appreciate our customers and want them happy so they DO return, I think that the switch was prob shipped scratched and not seen because it was in a bag (TOTALLY OUR FAULT) and was sent in a padded envelope through USPS more than likely but not sure and we took care of it 100% , so I sincerely want to know where did we do the customer wrong , we did make a mistake as no one is perfect but we took care of it . I was not trying to be rude at all but simply asking a question on what we did wrong.
Thanks for your time and choice as well!
Sincerely,
Bruce Hawkins
www.hawksthirdgenparts.com

jhainer

I don't bash companies and sometimes maybe i should. I use salvage yards and restore my parts the best i can. but on ocassion i need to buy parts from companies. (never from hawks so far but alot of others not just for my third gen's but my mustang too. and at times the parts are not discribed correctly. for instance the last motor i bought the add stated fresh rebuilt 468 BBC . runs good no problems at all just drop in and go. well nope not the case the pistons are chewed up the motor was odviously cleaned inside yes it had new bearings and lifters but the timing chain had alot of slack. what brought me to know this was i was bolting my pullies on getting it ready to go back in the motor turned over about a 1/8 of a turn and stopped that was the slack in the chain. so easy fix change the timing chain and while i am at it might as well regasket the whole motor and clean it after i saw the timing chain goop. so a drop in motor that i paid 1700 bucks for I don't have complete confidence that it will even run correctly at this point. but i called the guy who sold it to me and he said he would get me a replacement that was a month ago havent heard from him since. bottom line is you never know what you will get. weather its messed up in shipping or packaging or wrong add discription. summit racing has a trans crossmember right now on there site from umi that has for a 700r4 th350 and t-5 well i ordered it for the iroc since i have a th350 well nope doesn't fit the th350 they sent out another one the next day but i had to pay for it too until the second one was shipped back. which i ended up keeping for another camaro of mine with a 700r4. now mind you this was over a year ago and 2 days ago while looking for another crossmember for a th400 they still have the other one miss discribed and while talking to summit they knew it was wrong. you can say the same about the 3 major auto parts stores too. i once got small block gaskets for a big block from a parts store i even had to order the parts and still got small block gaskets. it happens. Hawks seems to be having issues lately growing pains maybe! It happens, Vendorsneed to make it right one way or another. like in this case. 500 bucks is cheap compaired to the reputation damage. in another post i saw yesterday it looked close to be 6000 in damaged reputation sales. fix it make it right. Things happen but fix them and move forward. Honestly were not building high end cars there third gen camaro's most people have a very small budget to work with that 500 bucks might have taken him along time to get it up and to have a bad part then 300 at cost might put it out of his reach. I personally have always thought Hawks is in love with his parts for instance $1200 for a t-5 swap is about double the price you can get them for. i part cars at times and 600 all day long had a back order of people wanting them. and then to pay shipping on top of that someone in my opinion is trying to get rich off of third gen guys wallets. hell I switched my 2001 Mustang from a v6 to a v8 (4.6) i got everything and i mean everything. abs brakes fuel lines shifter auto colume, gauges all wireing rearend trans motor crossmember, shocks fuel take drive shaft, the list goes on and on, and it's cost 3200 bucks for everything. prices need to reflect what it is a camaro not a lambo. and customer service is everything. period I own a business and with out customer service i would be out of a job. and my swap had 40000 miles n the drive train for the 3200 bucks. I know it's not a thirdgen but this is photo's of the parts stacked up in the garage for the swap.

jhainer

and figured i would show the car when finished . cause like me there probably is some guys out there that like cars not just thirdgen's . first pic is when i got it second pic is after and third pic is during the swap. thats my son in the engine bay. and for the record i spoke to Bruce yesterday and even after all the negative that has been said about him and his company. i will still be getting some parts off of them. why they have the products i need ! did i like the price quote rough price nope not at all. but i don't have to get everything from him i can get some of the parts elsewhere and save myself some money. like bellhousing flywheel crossmember yea i know another one. but when done i should have a 6 speed big block iroc. $ 350 bucks for an adjustable clutch setup alittle pricy but it is what it is.

Redcamaro13

Hello everyone, I'm a new member. Hawks was it?? I'll keep that in mind .i don't like to throw good money away.ill post pics when I get the hang of this ..lol

Stonehenge

iTrader: (3)

According to the email, the customer has been going through this for a couple of months. It doesn't appear your company said "we have a customer with a problem, LET'S TAKE CARE OF IT AND MAKE SURE HE'S HAPPY" ~ THAT would of sent me flying to buy something from you guys.. instead, I'll go to pepboys and wait for my Grant Horn button to be special ordered then wait for it to be delivered to the store, then I'll take my tops off and drive 45 miles and go pick it up. I'd rather do ALL that than be going through what this customer is going through. The money HAWKS saved not replacing the damaged spoiler isn't worth the future purchases customers (like me), Hawk's loses... I hope everything works out the customer.. there's a reason they call it "hard earned money" A good reputation takes years to build, and moments to crumble... Stone

plum92_camaro

http://www.hawksthirdgenparts.com/pr...l%2C-USED.html This was my first hawks purchase. I started small to test the waters. If you look, the link indicates a very nice used piece. I would have been happy with a used piece of that quality. I felt deceived when i got the POS i got.

Yes, you deceived me, sold me a POS, and then BS'ed me about it (Tried to blame it on the parcel company when it's clearly wear and tear that the person who salvaged it, the person who inventoried it, and the person who packaged and shipped it all should have seen and done some quality control. Or you could make some indication on your website that used parts may have wear and tear. I won't take the same chance on $4500 of used parts. Fix your reputation and i will be back. but like stone said. A reputation takes years to build and moments to crumble. I do hope you get things straightened out, because I really believe a company like yours has the potential to be a pillar to the thirdgen community. Your product line is already awesome and I'd like to see it grow. Build a reputation of quality, honesty, and integrity and you will be that pillar.

Ruckusz28

iTrader: (3)

You can get that spoiler much cheaper through andysautosport

TTOP350

iTrader: (8)

This 462$ b4 shipping spoiler?
http://www.andysautosport.com/pontia...g00127888.html

Linson

i have the same fiberglass spoiler.

it had what appeared to be a small chip on one of the front corners which had been there before the piece was primered. it was not really noticeable once installed. i had it color matched and installed at a local paint shop. i wasn't pleased with the fitment. there are noticeable gaps between the spoiler and the rear glass. the painter explained to me that it wasnt really a poor product and that they didnt do a poor job installing it, just that the Hawks piece is made of fiberglass and is therefore rigid, unlike the flexible, foam rubber stock piece, and thus some fitment imperfection is to be expected. so... okay.

this was my only dealing with Hawks. i guess my only problem with them (other than concern due to A LOT of negative experiences related here on TGO) is the fact that i paid more money for shipping than i paid for the wing - and the wing was expensive.

UnderCover89TBI

iTrader: (25)

paid more for shipping than you did for the wing? now that sounds crazy!

plum92_camaro

Headliners are almost as bad. It's the size.

UnderCover89TBI

iTrader: (25)

yeah i bet...still it is ludicrous

TTOP350

iTrader: (8)

UnderCover89TBI

iTrader: (25)

white1991rs

Shipping wasn't cheap but my Hawks wing arrived intact.

TxTtopZ

I have never ordered anything from Hawks, but I can see that anyone running a business that spends the time on a message board to try and provide a good service (in a much limited parts market at that) can't be all that bad.

426 Wedge

I'll bet the spoiler was MADE IN COMMUNIST RED CHINA. Did you here the one about the "Ticks" knock off? I'm not in the business to bash any company (we all have to make a living) but when there are so many problems(threads) with one you have to wake up and smell the coffee.

426 Wedge

[quote=Linson;5603551]i have the same fiberglass spoiler.

it had what appeared to be a small chip on one of the front corners which had been there before the piece was primered. it was not really noticeable once installed. i had it color matched and installed at a local paint shop. i wasn't pleased with the fitment. there are noticeable gaps between the spoiler and the rear glass. the painter explained to me that it wasnt really a poor product and that they didnt do a poor job installing it, just that the Hawks piece is made of fiberglass and is therefore rigid, unlike the flexible, foam rubber stock piece, and thus some fitment imperfection is to be expected. so... okay.

this was my only dealing with Hawks. i guess my only problem with them (other than concern due to A LOT of negative experiences related here on TGO) is the fact that i paid more money for shipping than i paid for the wing - and the wing was expensive.[/quote

Poor quality control. Now it's your problem HaHa

wildjyoung

iTrader: (6)

All,

I have purchased from Hawk's many times and have had nothing but great experiences.

Every company makes mistakes, my own included. The representative is on here trying to fix issues which shows excellent customer service.

I will happily buy from them again and I hope others will as well!

wgripp

iTrader: (1)

Never heard of a shipping company allowing you to open a box before you sign for it.

stealtht/a

iTrader: (1)

If its a freight company you should always do that. They can't leave till you sign for it. It says right on the receipt you sign that you should check the contents and note damage. I always do this with a freight delivery. The driver will probably pressure you to hurry up, but that's not your concern. If you don't sign, they don't get their money. When I worked in a resto shop, we received many freight deliveries of big sheet metal parts. I would always open the boxes. We didn't get many damaged parts, but we sometimes received completely wrong parts, they went back on the truck.
Ups, FedEx, etc say that you only need to inspect if there is damage to the package. Either way, you can get them to inspect it later as long as you save the packaging.
For freight deliveries, open the box before you sign!!

Linson

lets put it to the test.

today (2/24/14) i ordered a yet another fiberglass AeroWing - this time for my TTA.

the price was $399 (thats $60 cheaper than Classic Industries) plus 15 bucks boxing fee...(still $45 cheaper than Classic Industries) the shipping quote was $167 to Washington State, again, about $60 cheaper than Classic Industries quote of $228.

delivery is supposed to be made by next Wednesday (3/5/14).

while making the order, i talked to three different people, and eventually ended up talking with Bruce. i was most comfortable talking with Bruce because he was the only one who clearly knew his Third Gens, so there was no confusion as to what parts fit what, etc. he was also the only one who could coherently explain what the TGO discount was all about, and i decided that it [waiting for a group purchase to be filled for $50 off] wasnt for me.

Bruce said to inspect the item upon delivery and if there are any problems, to refuse delivery, give him a call, and i'd be taken care of. sounds reasonable enough, given the nature of the business.

i'll post up about how this experience goes, and if the shipping quote matches what the delivery people ask for, the condition of the product, and any subsequent customer service experiences. so far i can say that i already know what i'm getting because i bought one for my Formula; its definitely cheaper than Classic Industries; and the shipping is being quoted as a bit cheaper this time.

Aussie Wil

I ordered 2 outside mirrors, a front air dam and various other parts from Hawks 2 months ago. The packing and service was first class. The goods arrived in Australia quite fast and with no damage. I will use Hawks for my next order.

1991sleeper

iTrader: (-3)

Let me guess AAA Cooper transportation? My 600$ ram air hood was damaged when I got it so I just didn't pay the shipping company ... they called couple weeks later n I told em y I didn't pay n they said they would send me a damaged product form which they never did

91' firebird .. 305 TBI .030 over , balanced bottom end , speed pro hyper flattops , 10.6:1 CR , all ARP rod bolts and main studs , melling HV oil pump , trick flow super 23 175cc heads, Howards HR 214/218@.050 .488/.495 lift on 114 LSA , full roller 1.6 RR = .520/.528 lift , summit dual plane intake port matched , shorty headers into 2.5" Y w full 3" flow master system and 3" cutout in front of axle , msd billet dizzy, 620cfm TBI , custom CAI , tubular adjustabke LCA pan hard , umi torque arm wonder bar , BMR trans cross member , COMP engineering SFC's, disc rear w 4.10's, drilled an slotted rotors, EBL flash , VRFPR, WBO2,

Linson

shippers called today. wing is supposed to be here Friday (3/7). COD is $167, same as quoted by Bruce.

stealtht/a

iTrader: (1)

Just make sure you open the box and check it before you sign!

Linson

wing came today. no problems.

FooFighters92

iTrader: (2)

What's the installation process on these if you have a 91-92 non-aero wing?

Linson

that's a real good question. i'm thinking that some holes from your base model (two post) wing would have to be plugged. aside from that, you'd probably need an installation kit (prolly available from Hawks.)

and then, of course, it would need to be painted. I would recommend having the paint shop install the wing onto the car for best fitment (its a fiberglass piece, and sometimes [almost always] fiberglass parts don't fit perfectly out of the box.)

that would be an improvement on your car. the Aero-wings are more aggressive looking than the two-post wings, I think.

89fast5oh

I haven't bought anything from Hawks but wanted to. I have tried to contact them twice for a shipping quote on parts to Canada. I have used their online submission form and never received an answer. So I purchased a few items from Summit and am still looking for odds and ends elsewhere.

mantaguy

iTrader: (5)

So did the OP(stephennmm) that started this thread ever get his problem solved??

MTNDEWALLTHEWAY

I got mine just fine nothing wrong, I just don't get the instructions to install the spoiler. They are very confusing, if someone would help me out, or send a pic of what you did that would be helpful.

1991sleeper

iTrader: (-3)

A a a cooper damaged my RA2 hood also

TRANSAM82-92

iTrader: (1)

Could someone please install a counter on here like Ebay

Hawks Third GEN

Problem Problem Free

JordanStoltz87

1

JordanStoltz87

I don't even know what to say here exactly, but i was ready to never buy anything from Hawks again five minutes ago, but now I'm not. Literally 5 minutes after i posted that i had a problem with a couple of orders, Bruce personally made a call to try to sort things out. From the recap my Dad gave me of the phone call, he really cares what people think of his company and wants people to be happy doing business with him. I wish i'd have spoken to him myself but judging by how quickly he called after my posting I'm guessing he'll see this at some point. I'll happily do business with them again, because anyone that takes the time to monitor forums and make phone calls to sort out issues, is really deserving of my business. Shows what a phone call can do.

My advice to anyone having issues with Hawks, is to get a hold of Bruce personally and talk it out before doing as i did and posting bad s**t about the company. From what i gathered, he's a good guy and is more than happy to work out any issues. Assuming my order arrives safely, I intend to do much more business with them in the future.

Apologies to Hawks and Bruce. And yes that's genuine.