19CAMARO85

iTrader: (5)

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Johnny Blaze

iTrader: (15)

They are pretty greedy with shipping costs too.

I like their catologs, but only order from them when I can not find the part anywhere else.

Great looking second gen btw! I just picked up a 71.

!CamaroDave

iTrader: (3)

That is ridiculous! I would be irate! Hope you got your money back! Thanks for the heads up.

19CAMARO85

iTrader: (5)

Yea their shipping is pretty high also. BTW OER parts are horrid quality. Had 2 OER parking brake cables break before they were even fully installed on my Z28.

Thanks for the comments on my 79 Z28. Here is a link to the build: http://www.nastyz28.com/forum/showthread.php?t=144866

19CAMARO85

iTrader: (5)

I called and talked to them some more and got a little snippy with them and supposedly the refund was sent out yesterday but idk so i will have to keep an eye out. Ill update as it happens.

Classic1

Hi Matt (19CAMARO85),

I am the Merchandising Director for Classic Industries and became aware of the issue you recently had with steering coupler 7826542. First of all, we would like to apologize for the problems that you encountered with your purchase. We have a 100% Money Back Guarantee and it is our goal to always provide the best customer service possible.

One issue we would like to clear up has to do with the reason for the research. While it did take a few days to complete our research, the research was being done to try to come up with a solution for you. In many cases, we are able to locate an alternate product and in some cases, we find that the product purchased was mislabeled or something of that nature. We apologize if the agent did not fully explain the reason for getting the technician involved, but we assure you our intention was only meant to provide you with superior service and technical support after the sale. And we appreciate you providing us with details and images to help our technician.

We had absolutely no issue with refunding your money very quickly if that is the only thing you desired. In fact, once we determined we could not supply a part that would work, the return was processed very quickly. We received the part back on a Friday 12/14 and the credit was issued on the next business day, Monday 12/17.

The agent did not want to leave a valued customer without a solution to their mechanical problem. Our goal is to be able to offer complete and thorough technical help to those who want it. We understand that somehow our intentions did not come across correctly or perhaps the agent may not have fully explained the reason he asked the tech for the research. And, for that misunderstanding, we sincerely apologize.

In our business, we often deal with items that become obsolete and then become hard-to-find and it is our goal to seek out solutions for the owners of these older vehicles. In the case of these steering couplers, GM discontinued them in 2010. At the time they were discontinued in 2010, the MSRP for an original GM coupler was $175.99.

At a trade show later that year, we met an OE supplier to GM and were able to begin purchasing them factory direct. We dropped the retail price over 50%, down to $84.99 and we were able to supply the exact same part to the Camaro market for another year at less than half the price of the GM part. Then in early 2012, we were notified by that manufacturer that they would no longer be able to supply us.

Once again, we had customers that were desperate for a solution to their steering problems and we did our best to find a source for this hard-to-find item. We located the Dorman item, thought we had found the perfect solution, reduced the retail price another 40%... down to $49.99 and began filling orders for people with the Dorman part. You purchased the part during one of our 20% off sales and paid $39.99 for it.

We do apologize that the Dorman part did not work for your particular application. We are now trying to find another solution for this supply problem. But we wanted to clarify that our goal is always to help enthusiasts find quality parts for their older vehicles and sometimes this can be challenging. At times, there are supersessions that occur due to obsolescence. And, this is what happened when you visited us online, ordered the GM part shown in our catalog at $84.99 and ended up with the superseded Dorman part for $39.99.

We do apologize and would like to make it up to you. I have asked our Sales Director to contact you to discuss this further. We wish you a Happy Holiday and good luck with your Camaro project.

Ray Yager - Merchandising Director

19CAMARO85

iTrader: (5)

Hey Ray,
Thanks for the reply. I talked to a service rep today and was told the refund had been released. Yesterday when i talked to a service rep i was told i wouldnt get one until the research was finished. I figured since thats what the rep told me then thats what was happening. Which is why i thought it was unnecessary to have my money held while the research was going on. So when the rep today told me the money had been released monday it didnt match up with what i was told yesterday. I did my research and knew that classic industries, year one etc didnt offer a rag joint that will fit the later 2nd gen cars which is why i wanted a refund. This way i could look into either a rebuild kit or maybe locating a nice used one online until something else surfaced. I will throw this out there though... I was informed by a member of NastyZ28 that the Dorman part #31008 is a ford # but the ford rag joint will have 2 flat spots instead of 1 but will still work. It might be worth looking into this as if it does fit then it might be something to consider as a working part until you can get a correct replacement. At least it will be closer than the Dorman #31001 was. As far as the price goes, I did forget i used the discount code but either way thats still $40 that could be used to buy a working part or during the holiday season it could even help out with buying gifts for others. Im just glad to get the money back so I can check into some other alternatives and see what i find out. Have your techs check out Dorman #31008 and see if it fits. I will compare it for myself and go from there. I do appreciate you replying and explaining everything. As far as making it up to me, thats not necessary. Im just happy with getting my refund. I will include your post and this reply on NastyZ28 as well. If you dont mind though could you update the next catalog to have the correct information as far as the rag joints go. It does seem rather misleading, even though it was unintentional. This way there isnt anymore confusion. Thanks alot and Merry Christmas. -Matt

t-top havoc

iTrader: (3)

19CAMARO85
I heard their customer svc. leaves a lot to be desired!!
Glad to see you got your refund!

When I had a 75 Camaro I got their catalog. Back then it was very nicely laid out & lots of GM original parts.
Good luck on the build

19CAMARO85

iTrader: (5)

Hey T-Top,
Well its the first real time ive ever had to deal with their customer service. Honestly i think the only way i got the same answer today about the refund that he stated was by requesting the same rep that requested me take the pictures. Took about 10 minutes of waiting to talk to her but she actually told me the refund was released. I too am happy that they are finally giving my refund. Of coarse i was offered an exchange first before the final check about the refund.

Thanks man. Im slowly getting there, what can i say ive hit a few road blocks if you havnt noticed lol

t-top havoc

iTrader: (3)

The description doesn't list the Dorman name. I guess if it did then ppl would be going to AZ, Oreilys etc.
Just says its a GM replacement.
I have the fan shroud from the 75 if you need one.

I did get my motor mounts from Classic back in 97 or 98. Never needed to return anything. My transaction was on the phone with some guy that was very knowledgeable
with 2nd gens.

19CAMARO85

iTrader: (5)

Thanks man. Actually im going to be running LS1 camaro dual fan set up. I appreciate it though. Ive ordered alot of stuff from classic but this was a new one for me.

t-top havoc

iTrader: (3)

Thumbs up!!

DJP87Z28

Bought from Classic and was happy with the products. Peop[le should careful before they knock a business where thei perception may be different from others.

Johnny Blaze

iTrader: (15)

Glad to see someone from Classic Industries reply.

I have been happy with products from them, but unhappy with shipping charges. They charge a precentage based on the price of the item.

I do not buy from them unless I have to because of that, just like CPP.

I would shop with them more if they changed their shipping rates like most other big names.

19CAMARO85

iTrader: (5)

Ive bought from them many times. Aside from high shipping and issues with China made OER parts its been fine. I was fine when this part didnt work. I just called to send it back but it just seemed like it was drug out and then when i started to ask if i had my refund yet it seemed like they were making excuses. So this post isnt to stop all business for them. Just a warning about an issue i had with them. Ive had to return a broken OER part and swap out a carb jetting kit to Summit Racing and it was super fast and easy. No questions about why i was returning it. Nor did i have to take a ton of pictures just to prove it was broken so i could get a voucher to return it.

19CAMARO85

iTrader: (5)

Checked the bank today and the refund was received. Now i can start checking into some other options for the rag joint. Im not saying i will never use classic industries again. But i will definitely do my homework and look around before making a purchase through them.

1983Chimaera

http://www.drclassic.com/catalog/Cam...on/K00180.html

http://www.restoreclassics.com/Steer...oint-9254.html

Hope one of those helps

19CAMARO85

iTrader: (5)

Well classic ins. Tried calling a few times this week. Didn't get the message caz I was out of town. I updated my contact details with my cell number. I appreciate them trying to call. sOrry that I missed the calls. but that says quite a bit to me. So im alright with classic. I'll just check into what parts work best.

bmorgil

Ray, I am impressed with your follow up. I am more impressed at your diligence to make it right even though you and I know you are headed for the wall with the throttle stuck. I think a lot of USA consumers don’t realize the frenzy that the O.E. Suppliers are going through. I am going out on a limb here and I don't expect you to want to discuss the difficulty as the aftermarket parts business goes super nova. It is very difficult to deal with Asian and Indian competition. When you turn your country into slave labor, steal technology and equipment and then force reverse engineered parts... CHEAP parts in every sense of the word, down the U.S. consumers throat things get tough. I retired the Day they asked me to send my remaining skeleton crew around the world teaching and selling out so we could compete with pricing from Communists, Socialist and just plain way behind the times countries. How do you take guy's and Gal's with 30 years of experience and when you are done sucking their brain out send them off so they could train Asia and India as well as Costa Rica, Columbia and Venezuela (an enemy of the state by the way) well I could go on but I won't.

All who read this make sure what you buy is what you think it is. Where ever it came from you no longer know. Liability is passed on to who made it. China and so on. The company you bought it from may not have the technology anymore. It is probably in China being built by poor victims (slave labor) under single incandescent light bulbs strung together. We rebuilt all our stamping and forging dies tooling and more. Sent it to every corner of the world and then walked away. My warranty and tech service as well as law suites followed the part to places where they don't even speak English. It is good everyone on this and other forums know what is happening. The USA will never be the same. We are becoming a third world country. I helped send fantastic stuff we learned in years of racing too many countries. The best people with the most experience are the ones that were chopped first. My entire Warranty Technical service and Sales crews were sent packing. They were the best of the best. We on this forum prove many times over how much we care and are proud of our American Iron. Ray, I know what you are going through. It's tough to stand behind product when you understand how it goes here in the NEW USA where we buy on price and burn by poor quality. Hang in there Ray. I feel your pain. Fellow 3rd Geners' fight back! BUY AMERICAN!!!!! PLEASE. What we have already lost we will never get back. I will leave you to ponder this, China is becoming one of the largest land owners in the USA. They buy our recyclables and garbage, Run it “through the wash” and sell it back to us. Compare the way steel frames and such rot and peel. That is caused by cheap dirty steel that literally is delaminating! Anybody happy with the way an S10 trans cross member looks after a couple of salty winters? When the cars start falling apart our youth will buy German or Japanese or whatever is cheapest and call what they believe is USA parts “crap”. I am proud to be an American. I fear we are a target for easy money. Few understand that yes we are building their cars here in America. We also send the profit out of this country. My CEO had me can several people so he could get his bonus. I was asked to lie about warranty and cheap foreign parts. The 5 top guy’s have gotten a bonus that I could live the rest of my life with. I hope our youth see’s this and shoves that cheap quality right up their foreign A@#.

Bob

J91

I am always amazed how quickly people will trash a co. when they have a problem. We are dealing w/old cars, and parts can be a problem as the above post shows. I've dealt w/ Classic many times, they have always taken care of things in time if a problem existed. Usually there was not a problem. When a part is recieved on the 14th and a refund is given on the 17th. That is totally acceptable, especially when a weekend is involved. All I can say is I for one am glad that companies like Classic exist. Being older I can remember when parts just were not available for alot of older cars. If you needed something, you fixed it or adapted something else or you made it yourself. Todays aftermarket parts availability has made our lifes alot easier. All I am saying is stop and think, give things a chance. These companies exist to help us w/ our cars, not just take the $$$ and run........

19CAMARO85

iTrader: (5)

I wasn't trashing classic. Just saying be careful and make sure u ordered the right parts. But saying they wouldn't issue a refund until their research is done is BS. But I believe the service rep was misinformed apparently becaused he told me that Tuesday night and yet the refund was issued Monday. I too appreciate part companies that aid in retorations. Just would like to think they could step up and get more American made parts or have better quality control. Classic has fixed all issues i had and i appreciate that.

1986Z28OWNER

iTrader: (1)

So let me get this? You ordered parts that says 77-79 GM, and get upset when it dosnt fit your 82-92 gm? Whats the confusion here? Im in parts myself and never would have I assumed that something that clearly states a different range would fit.

19CAMARO85

iTrader: (5)

Umm no actually if you happen to look at what my listed car is, then you would notice that its a 1979 Camaro. I posted this over here from NastyZ28.com which is a 70-81 camaro forum. I only posted this as a heads up about an issue i was having. It was confusion with a company. Im not a moron... I can read.

1986Z28OWNER

iTrader: (1)

Never called you a moron, just assumed since you were posting this on a thirdgen site that you were attempting to install it on a thirdgen. In my past experiences unless it specifys f body, don't believe the catalog.